Assistant Manager Front Office

Overview

In this role you will lead Front Office operations and guest services at Andaz London Liverpool Street. You’ll supervise and coach the Front Office team to deliver seamless arrivals, effective service recovery, and personalised guest experiences. You’ll work with the leadership team to meet guest satisfaction goals, drive upselling opportunities, and maintain safety and compliance. This position offers a chance to shape guest interactions in a fast-paced, luxury environment and develop your leadership with Hyatt’s global scale.

Pay / Benefits

• 12 complimentary nights a year across Hyatt Hotels
• Discounted hotel stays across Hyatt
• Free monthly massages
• Access to hotel gym
• Free meals on duty in colleague restaurant
• Uniform provided and complimentary laundry service

Responsibilities

• Lead on guest queries and service recovery
• Manage Front Office functions during shifts
• Coach and develop Senior Hosts and Andaz Hosts
• Ensure daily operational tasks meet standards
• Monitor credits and folios for accuracy and compliance
• Review arrivals, preferences, and room allocations for seamless check-in
• Coordinate group arrivals with group requirements
• Collaborate with Front Office leadership to hit departmental goals (guest satisfaction, upselling, Hyatt enrolments)
• Support health and safety procedures and incident reporting
• Prepare and implement departmental action plans to achieve KPIs

Key requirements

• Hospitality professional with Front Office or guest-facing experience
• Experience supporting, supervising or leading a team
• Strong understanding of Front Office operations
• Ability to deliver exceptional guest experiences and drive service excellence
• Highly organised, guest-focused, and effective communicator
• Comfortable in a fast-paced environment while maintaining high service standards

• Coaching and mentoring
• Strong communication
• Guest-focused
• Front Office operations
• Upselling and guest engagement
• World of Hyatt enrolments

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