Disrepair Administrator – Legal Services

Overview

In this role you support Sanctuary Group’s Legal Services by delivering efficient administrative and secretarial support for the Disrepair team. You will help maintain records for compliance, manage the team’s shared inbox, and process claims and invoices to ensure timely, accurate information flow. You’ll contribute to data reporting on disrepair KPIs and support audits and governance. This is a people-focused role in a diverse, inclusive culture where you help uphold service standards and regulatory requirements.

Pay / Benefits

• 25 days annual leave
• Pension scheme
• Life Assurance
• Cycle to Work
• Voluntary health plans
• Employee discounts

Responsibilities

• Provide administrative support to the Legal Disrepair Team, including monitoring the shared mailbox, raising payment requests, and maintaining accurate records for compliance.
• Process new disrepair claims, including opening/closing files and obtaining disclosure documentation.
• Ensure accurate, timely collection, collation and presentation of information for management and audits.
• Monitor the team’s shared inbox and maintain up-to-date data on disrepair claims and related KPIs.
• Process invoices accurately, meet supplier expectations, and escalate issues as needed.

Key requirements

• Proven experience in a similar administrative role
• Excellent organisational and time management skills
• Ability to work to tight deadlines and prioritise workloads
• Outstanding communication and customer care skills
• Proficient in Microsoft Word, Excel, Outlook and Teams

• Strong organisational ability
• Clear, professional communication
• Customer-focused approach
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

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