Account Manager

Overview

In this desk-based role you will manage a defined portfolio of around 100 mid-market customers, driving proactive phone-led sales and relationship-building. You’ll own the forecast and hit revenue targets while coordinating with internal teams to deliver a seamless customer experience. You will work alongside experienced sales peers during a pivotal transformation, leveraging AI-enabled tools to boost engagement and performance. This is an opportunity to shape growth in a dynamic, collaborative environment focused on modernising customer experiences.

Pay / Benefits

• 50% on target bonus
• Online private GP 24/7 for you and immediate family
• Carers leave up to 2 weeks
• Equalized maternity/paternity/adoption leave – 18 weeks full pay, 8 weeks half pay
• Discounted EE and BT products
• Pension scheme – 5% from you, 10% from us

Responsibilities

• Manage a portfolio of ~100 mid-market accounts, acting as primary contact
• Proactively sell by phone and identify upsell/cross-sell opportunities within existing accounts
• Build trusted relationships with decision-makers (MDs and senior leaders)
• Own forecast and performance against weekly/monthly targets
• Manage CRM, pipeline, and time with autonomy
• Collaborate with billing, back-office, and specialists to deliver for customers
• Navigate internal processes to ensure smooth deal progression and positive customer experience

Key requirements

• Desk-based/inside sales experience with account management background
• Experience meeting sales targets, revenue goals, and forecasts
• Experience using CRM to manage customer activity and sales pipelines

• Relationship-building
• Resilience
• Collaborative mindset
• Strong communication skills
• CRM usage
• Exposure to AI-enabled sales or customer insight tools

…