Customer Program Manager

Overview

In this role you will lead customer-facing Radiology Informatics projects to meet objectives and deliver value. You collaborate with cross-functional teams and report to the EI RI SS&D Implementation leadership in Central Europe. You drive delivery across scope, schedule, budget, and quality, while managing risks and stakeholder expectations. This role offers impact by shaping large-scale software implementations across markets in health systems. You will work closely with customers and senior leaders to enable high-quality, compliant delivery and continuous improvement.

Responsibilities

• Lead large-scale, cross-functional projects with 1M+ budget to deliver customer value
• Own delivery across scope, time, cost, quality, resources, and risk
• Drive decision-making, manage risks/issues, and escalate with corrective actions
• Build strong relationships with customers and stakeholders up to senior leadership
• Represent projects in steering committees and governance forums
• Lead and empower diverse teams for efficient delivery
• Ensure adherence to standard delivery processes and high-quality customer experience
• Oversee delivery to agreed scope, time, cost, and quality targets
• Manage subcontractors and partners within complex contract environments
• Monitor financial performance (KPIs, budgets, forecasts) and drive cost optimization

Key requirements

• 5+ years’ experience in software professional services and project management
• Degree in Software Engineering, Business Engineering, or equivalent
• PMP (PMI) certified or equivalent
• Strong expertise in project management methodologies, estimation (cost, time, resources, risks)
• Proven experience delivering software projects across multiple countries/markets
• Solid understanding of systems, products, and third-party integrations
• Strong financial acumen with focus on margin optimisation
• Excellent stakeholder management and communication skills at executive level
• Experience managing teams, subcontractors, and complex contract negotiations
• Knowledge of quality, compliance, Health & Safety standards; ideally within Health Systems
• Excellent verbal and written communication skills
• Willingness to travel

• stakeholder management
• communication
• leadership
• project management methodologies
• estimation (cost, time, resources, risks)
• systems and third-party integrations

…