Senior Community & Customer Marketing Specialist (Bókun)

Overview

As a Community & Customer Marketer at Bókun, you will build and nurture a vibrant community of tour and attraction businesses while driving customer success and referrals. You will work cross-functionally to integrate community initiatives into broader campaigns and leverage TripAdvisor resources for co-marketing. Your work will impact engagement, lead generation, and loyalty in a fast-growing tech-driven travel platform.

Pay / Benefits

• competitive salary with incentives
• health, dental, and vision insurance
• generous vacation and PTO
• professional growth opportunities
• collaborative work environment
• travel industry impact

Responsibilities

• Build and nurture a Bókun community for learning, networking, and growth
• Design and run programs (webinars, newsletters, social content) to reactivate and educate suppliers and customers
• Drive referrals by collaborating with Product to boost brand/product affinity
• Develop a content strategy for social media to increase reach and generate qualified leads
• Collaborate with marketing, sales, and product to align community initiatives with campaigns
• Leverage TripAdvisor resources for co-marketing opportunities
• Identify trends and opportunities to improve customer engagement and loyalty

Key requirements

• Proven track record in building online communities
• Understanding of how community engagement affects customer satisfaction and business goals
• Experience with social media marketing strategies
• At least 2 years in community/customer marketing or related field
• Excellent project management and organizational skills
• Ability to prioritize and adjust strategies based on feedback
• Interest in travel and technology
• Passion for travel and technology

• relationship-building
• proactive problem-solving
• communication
• social media marketing
• content strategy
• webinars

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