Revenue Assurance Manager

Overview

In this role, you will support contract renewals within NEC’s Revenue Assurance framework, collaborating with Account Management, Legal, and Sales Order Processing to ensure timely renewals and accurate forecasting. You’ll manage negotiations with customers and third parties, prepare overview documentation, and uphold master data integrity. This position offers exposure to NEC products and public sector environments, with opportunities to influence revenue retention and customer satisfaction. You will work closely with cross-functional teams to drive renewal success and maintain strong relationships.

Pay / Benefits

• private Medical Cover
• 25 days paid holiday (with buy/sell option)
• life assurance (4x basic salary, with option to increase)
• Group Pension Plan (employer contributions up to 8.5%)
• flexible benefits to suit individual needs
• free access to LinkedIn Learning (15,000+ courses)

Responsibilities

• Support central Revenue Assurance processes
• Maintain NEC Revenue Assurance master data
• Coordinate upcoming renewals with Account Management
• Own renewals within defined parameters when needed
• Negotiate with customers and third parties and follow through to closure
• Prepare and present contract overview documents for sign-off
• Assist Sales with internal/external renewal documentation
• Discuss NEC products at a high level to aid negotiations
• Address internal/external contract queries
• Record and forecast renewals in the NEC CRM system

Key requirements

• Customer facing experience
• Strong Microsoft Office Suite skills
• Knowledge of Local Authority/Public Services approval processes
• Knowledge of contract law and contractual frameworks
• Understanding of Local Government/Public Services environment and drivers
• Ability to interact with senior managers and officers
• Focus on customer retention and achieving high customer satisfaction
• Ability to adapt interaction level by situation
• Strong business reporting capabilities
• Full and valid UK/EC driving licence

• Excellent oral and written communication
• Self-motivated and team-oriented
• Strategic and commercial attention to detail
• Microsoft Office Suite
• Knowledge of contract law
• Understanding of contractual frameworks

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