Business Analyst

Overview

In this role you drive the deployment of the Guardian Suite to strategically important emergency services customers, coordinating with end-users and suppliers. You act as the operational subject matter expert, translating requirements into live deployments and training. You’ll work across engineering, product, and service teams to shape workflows and ensure successful Go Live. The position blends remote work with significant travel, delivering impact in safety-critical environments.

Pay / Benefits

• competitive salary and bonus schemes
• 25 days holiday entitlement + bank holidays
• attractive defined contribution pension scheme
• private medical insurance
• flexible working options
• career development support

Responsibilities

• Act as operational process SME for customer deployments and document benefits realization
• Perform requirement gap analyses and provide clear acceptance criteria for deployments
• Serve as principal liaison between customer, engineering, and product teams to track software progress
• Capture and document customer and supplier requirements, managing gaps and development roadmaps
• Produce training needs analyses and deliver train-the-trainer and end-user training
• Support test events, defect management, and live service issues during Go Live and upgrades
• Create user stories and acceptance criteria for resolving software defects and for product/supplier teams
• Assist pre-sales through solution design documentation to meet customer requirements
• Maintain strong customer relationships and ensure satisfaction across multiple agencies

Key requirements

• Strong experience of call taker and dispatch operations in the emergency services
• Experience delivering large and complex software solutions to major customers
• Experience deploying software to UK bluelight agencies (police/fire) (Control Room)
• Proven requirements management experience
• Experience working with virtual teams and remote work
• Demonstrable leadership in delivery-driven environments
• Excellent written and verbal communication skills
• Technical ability to convey software deployment issues and resolutions
• Must obtain NPPV3 security clearance (UK resident 5+ years)

• Relationship awareness and stakeholder management
• Excellent communication (written and verbal)
• Leadership and collaborative mindset
• Agile software development
• Requirements capture and acceptance criteria
• Release management and change processes

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