Retail Lead – Service – Wembley

Overview

In this role you drive premium customer service and brand experience at Nike Unite Wembley. You lead and coach a small team, ensuring daily store operations align with sales targets and Nike standards. You act as a brand ambassador, solving problems with store leadership and coordinating cross-functional support to deliver athlete and consumer experiences. This position offers exposure to marketing activations, merchandising, and performance-driven growth in a global brand context.

Pay / Benefits

• competitive compensation package
• monthly performance-based bonus
• Diversity, Equity & Inclusion
• employee discounts (online and in-store)
• brand-new Nike outfit for the team

Responsibilities

• Deliver exceptional consumer service and premium brand experience
• Coordinate, coach and motivate the in-area team
• Support daily store operations to hit sales targets including digital services, visual merchandising, sales floor and promotions
• Identify and resolve issues in partnership with store leadership
• Ensure compliance with Nike standards and guidelines
• Support cross-functional responsibilities in receiving, inventory accuracy and monthly initiative launches
• Lead by example to deliver high-quality athlete and consumer experiences

Key requirements

• Customer service and/or retail experience preferred
• Ability to manage a small team of peers
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques
• Flexible with scheduling and available to work retail hours including day, evening, weekends, and holidays

• Leadership
• Communication
• Collaboration
• Product sales techniques
• Digital services coordination (implied)
• Visual merchandising (implied)

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