Associate Platform Professional Services Consultant (Remote, GBR)

Overview

In this role you help customers achieve better security outcomes through Falcon Next-Gen SIEM, log management, and related data analytics. You act as a trusted advisor, demonstrating capabilities and helping define a practical Next-Gen SIEM roadmap. You collaborate with cross-functional teams to operationalize SIEM within customer environments and gather feedback to influence product direction. This position offers hands-on delivery, customer interaction, and opportunities to shape security deployments at scale. You will work in a mission-driven company renowned for AI-first security and a strong customer focus.

Pay / Benefits

• Market leader in compensation and equity
• Wellness programs
• Paid parental and adoption leaves
• Professional development opportunities
• Employee networks and volunteer opportunities
• Great Place to Work Certified

Responsibilities

• Deliver best-in-class SIEM, log management, XDR and SOAR delivery and integration services to diverse customers
• Act as trusted advisor to mature customer outcomes using Next-Gen SIEM capabilities
• Provide knowledge transfer of Falcon LogScale NGSIEM to customers
• Collaborate with Falcon engineers and cross-functional teams to operationalize SIEM in customer environments
• Collect customer feedback to inform product management and stakeholder alignment

Key requirements

• 2+ years in log management/SIEM and SOAR in security operations or professional services
• Experience with tools such as Falcon Next-Gen SIEM, Splunk, Chronicle, Exabeam, QRadar, Sumo Logic, etc.
• Knowledge of log analysis, data onboarding, parsing, searches, dashboards, and alert review
• 3+ years of cloud provider experience (AWS, GCP, Azure) with integration/configuration tasks
• 3+ years in IT security functions (directory services, authentication, networking, data storage, endpoint security)
• Scripting and integration experience (Python, PowerShell, JavaScript, YAML, REST API, Go, Cribl, Postman)
• Experience with AI platforms for integrations and security data synthesis
• Ability to develop documentation and transfer deployment knowledge
• Strong English communication and problem-solving skills
• Willingness to travel (<25%)

• customer-centric mindset
• team collaboration
• proactive problem-solving
• Falcon Next-Gen SIEM
• log management
• XDR

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