Operations Team Leader

Overview

As Operations Team Leader in Building Performance Services, you will guide a team of Operations Support Co-ordinators across Watford and Glasgow to ensure seamless delivery of BREEAM products and related services. You will drive operational efficiency, service quality and customer satisfaction while supporting revenue through purchasing, invoicing and order fulfilment. This hybrid role balances hands-on people leadership with cross-location collaboration to improve processes and performance. Your work will help scale BRE’s impact in creating a safer, more sustainable built environment.

Pay / Benefits

• Pension scheme – 5% employer-matched
• Life assurance – 4x basic salary
• Enhanced maternity package
• HealthPartners cashback scheme
• Onsite facilities – Restaurant, nursery, free parking, EV charging
• BRE Academy and online learning access

Responsibilities

• Lead, coach and develop a team of Operations Support Co-ordinators with day-to-day guidance and training
• Monitor team performance against KPIs and SLAs to ensure high-quality service
• Oversee operational management of BREEAM In-Use cost proposals, registrations, certifications and credit management
• Manage BREEAM Store operations including order processing, supplier relationships and fulfilment
• Support procurement, purchasing, invoicing and business administration processes across BPS products and services
• Analyse operational performance data and report to the BPS Operations Manager
• Identify and implement process improvements to enhance efficiency and customer experience
• Handle customer escalations and complaints professionally per quality procedures
• Support quality assurance and compliance including ISO 9001 and ISO 17065 adherence
• Collaborate with internal stakeholders to support service development, system enhancements and delivery

Key requirements

• Proven experience leading, motivating and managing team performance
• Experience in operational, business support, customer service or administration environments
• Knowledge of procurement, purchasing, supplier management or supply chain activities
• Strong organisational skills to prioritise in a busy environment
• Excellent problem-solving and decision-making abilities
• High attention to detail and commitment to quality
• Ability to analyse and report performance, service or financial data
• Strong communication and stakeholder management skills
• Proactive, positive and adaptable approach
• Ability to work independently while collaborating across the business

• leadership
• stakeholder management
• problem-solving
• procurement and supplier management
• data analysis and reporting
• service delivery management

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