People Coordinator (London)

Overview

In this role you support Fresha’s People function as the company scales globally, acting as a trusted first point of contact for colleagues. You’ll manage core people processes, documentation and systems to ensure a consistent employee experience from day one. You’ll collaborate with global stakeholders and contribute to onboarding, HR operations, and culture initiatives. This is a hands-on, impact-focused role with clear growth potential in People & Culture.

Pay / Benefits

• Career development
• Fast-paced, exciting culture
• Dog-friendly London office
• Free Friday lunches & drinks
• Social events
• Free snacks & coffees

Responsibilities

• Operations: support day-to-day People operations across the employee lifecycle, including contracts, documentation and offboarding
• Employee Support: serve as first point of contact for employee queries and guidance on People topics
• HR Systems: act as HiBob administrator, overseeing configuration, permissions, data quality and reporting
• Onboarding: collaborate with Talent and external partners to deliver a consistent onboarding experience
• Global Expansion: assist the People team as new regions open, coordinating with external providers and maintaining records
• People Experience & Culture: support culture initiatives, events and programs that reinforce values
• Communications: help develop People team content and internal updates
• Process Improvement: identify efficiencies to make People operations more effective
• Project Work: participate in cross-functional People projects across experience, systems, design and organizational initiatives

Key requirements

• 1–3 years in a People/HR generalist or specialist role with day-to-day operations ownership
• Kind and trustworthy with ability to handle sensitive matters
• Detail-focused and organized with multi-tasking ability
• Proactive and hands-on mindset
• Adaptable and resilient in a fast-moving environment
• Solution-oriented with practical problem solving
• Strong communicator able to engage colleagues at all levels
• Collaborative and positive, values-driven
• Tech-savvy with Google Workspace, Slack, Notion and HRIS platforms such as HiBob

• relationship-building
• detail-oriented
• proactive
• Google Workspace
• Slack
• Notion

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