Duty Manager (Sales)

Overview

In this role you will help ensure the safe, smooth, and effective operation of CitySport while supporting membership sales and outreach. You will supervise staff, uphold high customer service standards, and act as a key contact for escalations. You will contribute to events, programmes and onboarding activities, and work towards sales targets. This position offers a hands-on mix of frontline operations and commercial activity within a university sport and wellness setting.

Pay / Benefits

• sector-leading salary
• pension scheme
• comprehensive staff training and development

Responsibilities

• oversee day-to-day operation of CitySport and supervise operational staff
• deliver high standards of customer service, health and safety, cleanliness, and facility presentation
• act as main point of contact for customers and escalations
• perform opening and closing duties and support events/programmes
• support sales activities through tours, membership enquiries, and lead generation
• drive customer onboarding and retention
• work toward agreed sales targets
• use leisure management systems and work with data
• represent the facility in outreach activities and communications

Key requirements

• experience in leisure, sport, fitness or similar customer-facing environment
• experience supervising staff
• strong customer service delivery
• familiarity with health and safety procedures
• confident communication with customers
• ability to generate and convert sales leads
• experience using leisure management systems
• ability to work with data
• willingness to work early mornings, late evenings and weekends on a rolling rota

• customer-focused
• organised
• confident communicator
• reliable under pressure
• leisure management systems
• data handling / working with data

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