Risk Manager – NPL

Overview

In this role you will provide the administrative backbone for a loan portfolio, ensuring data accuracy and robust system support. You will enable Construction Risk Directors to focus on client engagement by handling administration, data, and reporting. The position emphasises data hygiene, risk monitoring and efficient MI production within a collaborative risk team. You will work in a fast-paced, process-driven environment that values integrity and precise reporting, contributing to the broader risk management and operational excellence goals of Shawbrook.

Pay / Benefits

• Market leading family-friendly policies (Maternity, Adoption, Paternity from Day 1)
• Headspace mindfulness app
• Peppy digital health app for fertility/menopause support
• EAP for wellbeing and finances
• Cycle to work scheme
• Contributory pension scheme and death in service

Responsibilities

• Administer the in-life activities of a loan portfolio (drawdown processing, document filing, data capture)
• Maintain and update portfolio management systems and trackers, ensuring data accuracy and completeness
• Prepare and quality-check documentation packs in support of drawdowns
• Own the portfolios data hygiene — resolving discrepancies and reconciling records
• Operate and maintain portfolio management and reporting systems; first point of contact for system queries
• Produce regular MI and reporting packs (portfolio trends, site visit schedules)
• Build and maintain templates, trackers and standard reports to drive consistency
• Escalate system issues, data quality problems or process breaks to stakeholders
• Ensure adherence to internal policies and procedures in data-management activities
• Identify risks surfaced through data and MI monitoring and escalate promptly
• Support forward-looking risk management by tracking data and deadlines
• Provide administrative/reporting support to Construction Risk Directors and Credit/NPL teams on underperforming loans
• Collaborate with colleagues to standardise processes and raise data/reporting standards
• Respond to internal requests for portfolio data within agreed timeframes

Key requirements

• Portfolio Administration & Systems: proficient in managing loans, data entry, tracking and reporting
• Data & Reporting: advanced Excel, ability to produce MI under tight deadlines
• Operational Excellence: highly organised, process-driven and able to manage multiple priorities
• Technical Acumen: understanding of loan documentation, portfolio systems, and MI/reporting processes
• Integrity and Professionalism: maintains confidentiality and demonstrates sound judgment
• Communication Skills: clear writing for MI, reporting and internal updates
• Accuracy & Problem-Solving: identifies issues and escalates promptly
• Organisational and Time Management: delivers responsibilities on time

• Clear and effective written communication
• Attention to detail
• Proactive problem-solving
• Portfolio management systems
• Data entry and tracking tools
• Excel (advanced)

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