Senior Field Engineer

Overview

In this role you lead on-site delivery for data centre projects, serving as the primary client contact and coordinating a flexible team to meet SLAs. You bridge hands-on installation work with client-facing leadership, guiding wiring, equipment deployment, and testing to ensure high-quality, compliant outcomes. You drive safe, standardized delivery and rapid issue resolution, shaping a reliable client experience. This is a hands-on, leadership-focused opportunity to influence data centre operations at scale.

Pay / Benefits

• tailored benefits
• learning and development opportunities
• flexible work options
• support for wellbeing
• career growth opportunities
• diversity and inclusion initiatives

Responsibilities

• Lead on-site installation teams for DC operations and field service engagements as the client’s primary contact
• Install and decommission data centre network, server, storage, and telecom equipment following SOPs
• Install and test fibre and copper cabling, including fibre terminations and RJ45 terminations
• Ensure client infrastructure is configured, installed, and tested per operational solution
• Coordinate with clients, carriers, and colleagues to expedite delivery and diagnose issues
• Provide technical guidance, mentoring, and training to junior team members
• Uphold quality standards and latest MOPs, conduct toolbox talks and site briefings, ensure PPE and safety practices
• Monitor project progress and enforce delivery to quality standards
• Follow handover procedures for shift changes to ensure service continuity

Key requirements

• Substantial experience in technical client support
• Experience in managing staff to achieve first-time-right deployments
• Knowledge of data cabling infrastructure, installation standards, and testing
• Understanding of network routing and switching
• Entry-level experience providing remote support in collaboration technologies
• Full, clean driving license
• Proximity to London and potential travel to Ireland/EU
• Discretionary willingness for out-of-hours work to meet customer SLOs

• Excellent communication, both verbal and written
• Strong planning and foresight for project activities
• Positive, resilient attitude under pressure
• Data cabling infrastructure
• Fibre and copper testing and termination
• RJ45 cable termination

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