Operations Manager/Associate

Overview

In this role you oversee operations for a growing luxury residential property portfolio, delivering high-end service and impeccable property standards. You’ll work closely with the property management team to keep assets well-maintained and processes efficient, while supporting international operations in Greece. This is a growth-stage opportunity to expand responsibilities as the portfolio scales and to shape the resident experience in a Super Prime context.

Responsibilities

• Support day-to-day facilities operations across residential and commercial assets to maintain high standards
• Coordinate maintenance, inspections and preventative maintenance with contractors
• Respond to resident/tenant requests with professional, high-quality service
• Manage vendor relationships, procurement, and service contracts
• Attend site visits and follow up on maintenance actions
• Maintain accurate records for maintenance, invoices and payments
• Facilitate communication with property managers, agents, brokers, developers and suppliers
• Conduct supplier research and present structured options
• Build and maintain trackers, manuals, and contact lists ensuring current information
• Track multi-workstream projects, monitor progress and flag delays
• Prepare documents, presentations and reports for internal and senior review
• Provide operational administration and document management to keep information organized
• Support Greece property management when required, including international travel
• Possibility to take on more responsibility as the portfolio grows

Key requirements

• Previous experience in a family office or Super Prime property environment
• Knowledge of facilities and property management for residential and commercial assets, including repairs and smart home systems
• Experience managing third-party contractors, contracts, schedules, budgets and negotiations
• Excellent time management and ability to handle multiple priorities
• Ability to work with minimal supervision and take ownership of tasks
• Customer-focused approach with luxury-service understanding
• Strong organizational skills and meticulous record-keeping
• Professional communication with residents, suppliers, contractors and stakeholders
• Collaborative mindset with external partners
• Flexible to changing priorities in a growing portfolio
• Willingness to travel internationally to Greece when required

• customer-focused
• high attention to detail
• strong organisational skills
• facilities and property management across residential and commercial assets
• repairs, maintenance, refurbishment and smart home systems
• managing third-party contractors, contracts, schedules, quotations, budgets and negotiations

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