Customer Advocacy & CX Strategy Manager

Barclays is seeking an Advocacy Creation CX Manager to own the customer advocacy strategy across Marketing, Digital, Operations, Segments and Propositions. You will shape how customer voice informs loyalty, relationships and experience, using insights and NPS data to drive measurable outcomes.

Based in London or Manchester, you will manage product strategies and journeys, influence stakeholders, lead cross-functional delivery, and ensure governance, risk, and controls align with Barclays

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