Strategic Client Success Manager – IT MSP Growth

Company: Searchability
Apply for the Strategic Client Success Manager – IT MSP Growth
Location: Shoreditch
Job Description:

Searchability is seeking a Senior Client Success Manager in London to manage a portfolio of 25–30 existing client accounts, driving satisfaction, retention and profitable growth. You’ll work in a relationship-driven role bridging client needs with delivery and sales teams.

The ideal candidate has 5+ years in MSP or IT services account management, strong commercial acumen and proven ability to upsell, renew contracts and optimize account profitability.

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Posted: October 16th, 2026