Company: Sword Group
Location: Glasgow
Job Description:
Sword Group is seeking a Senior Service Desk Analyst to join our Service Desk Operations in the UK. You will own complex incidents and requests, providing senior technical guidance and ensuring high-quality customer outcomes.
In this role you will use ITIL practices, ServiceNow, and strong troubleshooting to deliver timely resolutions while mentoring peers and maintaining service standards across multiple environments.
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Posted: October 16th, 2026