Global IT Service Desk Lead | Cloud-First & Hybrid

IOP Publishing is seeking an experienced Global IT Service Desk Manager to lead a cloud‑first service desk for ~500 staff across the UK, US, Europe and Asia. You’ll manage a high‑performing team, drive improvements and oversee suppliers while remaining hands‑on with technical delivery.

You will shape service strategy, enhance incident handling, and partner with stakeholders to ensure world‑class support in a fully cloud-based workplace. Bristol‑based hybrid role.

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