Senior 3rd Line Support Engineer – Hybrid (Solihull)

ECS Resource Group in Solihull is seeking an experienced Senior 3rd Line Support Analyst to join a high-performing technical team. You will own incidents end-to-end, perform deep technical investigations, and deliver long-term solutions across on-prem, virtualised, and cloud environments.

The role focuses on escalation, root-cause analysis, and mentoring junior engineers, with hybrid working in Solihull and a strong emphasis on continuous improvement and documentation.

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