Company: Merck
Location:
Job Description:
Merck is seeking a Lead Associate, Customer Service to steer the Order & Logistics function, ensuring accurate order processing and timely delivery. You will lead a team, drive service excellence, and coordinate with Demand Planning, Supply Chain, and Commercial teams to resolve fulfilment challenges.
The role focuses on continuous improvement, automation, and customer satisfaction, with responsibilities spanning data reporting, escalation management, and process optimization to support business
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Posted: October 16th, 2026