Housing Services Manager

Housing Services Manager – Long Stratton, Norfolk £48,000 per annum | Permanent | 37 hours per week | Hybrid working

Our client is looking for an experienced Housing Services Manager to lead a team of Neighbourhood Officers and deliver excellent tenancy and neighbourhood management services across general needs housing stock. Based in Long Stratton, this is a hybrid role, offering a blend of office, home and suitable local working. You will provide visible leadership, manage complex housing cases and help shape a high-performing, customer-focused service.

Key responsibilities include:

• Leading, coaching and performance-managing a team of Neighbourhood Officers.
• Overseeing tenancy sign-ups, tenancy sustainment, home visits, estate management, ASB, safeguarding and tenancy audits.
• Managing complex housing management and legal cases, ensuring risks are identified and appropriate action is taken.
• Driving service improvement through performance data, customer insight, feedback and Housing Ombudsman learning.
• Leading service complaint responses and supporting evidence submissions to the Housing Ombudsman.
• Developing and embedding effective tenancy and neighbourhood management policies and procedures.
• Building strong working relationships with residents, local authorities and external partners.
• Managing budgets and resources in line with delegated authority and audit requirements.
• Supporting resident engagement activity and ensuring tenant voice influences service delivery.
• Providing out-of-hours management support when required and deputising for the Head of Housing.

To be considered, you will need:

• Significant housing management experience within a housing association or similar setting, alongside proven experience of leading teams and improving services.
• Strong knowledge of tenancy and neighbourhood management, including ASB, safeguarding, estate management and tenancy sustainment.
• A CIH Level 4 qualification, or the willingness to work towards it, is required.
• A Basic DBS check will also be required.

Benefits:

• 28 days’ annual leave
• Private healthcare
• Pension provision

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