Location: Manchester
AI Interview: Due to high number of applications, we are using an AI platform to assist with screening applications. This will involve a 20-25 mins interview via a chat platform, after which you will immediately receive feedback based on your responses. All applications will be reviewed by a recruiter, and you’ll be informed whether or not you have been progressed to the next stage – meeting the hiring manager.
About The Role
NOTE: Start dates aiming for February 2027
Job Title: Account Manager
Job Function: Sales and Commercial
Division: UK Business
Job Location: GBR-Manchester-New Bailey
Advertised Salary: Competitive
Location: Manchester
What You’ll Be Doing
- Managing a portfolio of approximately 100 mid‑market business accounts, acting as the main point of contact
- Proactively selling over the phone, identifying upsell and cross‑sell opportunities within existing accounts
- Building trusted relationships with decision‑makers, often MDs or senior leaders
- Owning your forecast and performance, working to weekly and monthly sales targets
- Managing your own CRM, pipeline, and time, with autonomy to run your account base effectively
- Working closely with internal teams (billing, back office, specialists) to deliver for customers
- Navigating internal processes to ensure deals progress smoothly and customers have a positive experience
Essential Skills / Experience
Desk‑based & inside sales experience with an account management background
Experience working to sales targets, revenue goals and forecasts
Using CRM systems to manage customer activity and sales pipelines
Desirable Skills / Experience
Experience selling into SMB or Mid‑Market customers
Telecoms, connectivity, or technology sales exposure
Experience managing customer relationships across the full lifecycle
Exposure to AI-enabled sales, coaching or customer insight tools.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 50% on target bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market‑leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
Join us at a pivotal moment for BT Business. We are executing a multi‑year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.
We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market‑leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions‑led, AI‑first business that can truly differentiate in a competitive and fast‑moving market.
With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.
If you want to be part of the team shaping the turnaround of a multi‑billion‑pound business – and building a stronger, more competitive BT for the future – this is your moment.
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