Customer Services & Sales Support Representative
Job Type: Permanent, Full TimeSalary: £26,000 – £30,000 per annum, depending on experience, plus 10% annual bonusLocation: Uxbridge area (hybrid)Hours: Monday to Friday
Are you passionate about delivering outstanding customer service and looking to join a friendly, supportive business where your contribution really matters?
We are recruiting on behalf of our client, a successful company, for a Customer Services & Sales Support Representative. This is an excellent opportunity to join a small, family-friendly team where you’ll enjoy a varied role, genuine responsibility and the chance to build a long-term career within a collaborative working environment.
Working closely with customers, suppliers and colleagues, you’ll play a key role in ensuring enquiries, orders and after-sales support are handled efficiently while maintaining the highest levels of customer service.
Why Join?
- Salary of £26,000 – £30,000, depending on experience.
- 10% annual performance bonus.
- Be part of a small, welcoming and family-friendly team.
- Excellent company benefits including pension, hybrid working- 3 days in the office, company events and on-site parking.
The Role
- Provide professional support to customers via telephone and email.
- Process customer orders, enquiries and sales support requests accurately.
- Manage returns, replacement orders, refunds and exchanges.
- Resolve customer issues quickly, offering practical solutions where required.
- Investigate and respond to customer complaints, ensuring a positive outcome.
- Liaise with suppliers, logistics partners and internal departments to keep customers updated.
- Escalate recurring issues and help identify improvements to service.
- Produce clear, professional email correspondence and maintain accurate customer records.
The Ideal Customer Services & Sales Support Representative Will Have
- Previous customer service experience within a commercial business environment is essential.
- Excellent written and verbal communication skills, with the ability to compose professional emails independently.
- Strong organisational skills and the ability to manage multiple priorities.
- Good IT skills and confidence using business systems.
- A positive, proactive and customer-focused approach.
- Experience in a sales support or order processing environment would be advantageous.
- Knowledge of technical products such as networking, point-of-sale, Auto-ID or similar equipment would be beneficial but is not essential.
This role would suit someone who enjoys building relationships, solving problems and working as part of a close‑
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