Client Services Voice Lead – Customer Care & Complaints

Ss&C Technologies Holdings in Stirling is seeking a Customer Services Voice – Team Leader for our Client Services Voice unit. You will act as a liaison between clients, customers, your team, Client Service Managers, SS&C Group Compliance and administration areas to resolve complaints and maintain service levels.

Lead and balance workload, ensure KPIs and SLAs are met, investigate complaints, document findings, and discuss outcomes with complainants by telephone or in writing using approved

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