EPOS 1st Line Support Technician – Customer Champion

Worldwide Recruitment Solutions is seeking a proactive 1st Line Support Technician to join our Newport-based team. You will respond to technical queries, troubleshoot hardware and software issues, and provide remote software update support. Full training will be provided and strong IT knowledge is essential.

You will be the first point of contact, ensuring SLA compliance and clear communication with clients. A friendly, professional demeanor and punctuality are required to succeed.

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