Desktop Support Technician

Leverage your creativity in solving complex hardware and software issues related to end-user laptop and desktops.

• Gain valuable insight in troubleshooting network connectivity, application issues, hardware, audio visual and telephony equipment problems faced by our end-user community.
• Learn how to quickly adapt to situations faced by the end-user in a fast-paced environment.
• Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment.
• Gain a general understanding of the Active Directory environment.
• Learn how to follow processes and procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions.
• Gain experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.
• Gain experience with documenting Incident tickets from inception through closure in an enterprise incident management system such as ServiceNow.
• Gain experience with Microsoft SCCM/MECM.

Desktop Support Technician • Londonderry, County Londonderry

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