Mortgage Support Advocate – Expert Customer Care

West Brom Building Society is seeking a Specialist Support Advocate on a permanent, full-time basis in West Bromwich. The role focuses on delivering compassionate customer service to those in vulnerable situations across phone, email, live chat and written channels.

You will support customers through milestones such as end of mortgage term, financial difficulties or bereavement, ensuring accurate information and a smooth journey while staying compliant with policies and regulations.

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