Debt & Civil Litigation Complaint Specialist

DCBL in London is seeking a proactive Complaint Handler to manage complaints in debt resolution and civil litigation. You will de-escalate concerns by phone, email and letters, delivering fair, professional outcomes and supporting risk and compliance teams.

This role offers a structured, weekday schedule, 30 days holiday, employee assistance and a modern office, with opportunities to contribute to process improvements through quality assurance and root cause analysis.

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