JointheFortnum&Mason Heathrow – T5 Team!
Begin your journey with a touch of timeless British elegance at the Fortnum & Mason store in Terminal 5. Whether you’re seeking last-minute gifts or a calming pre-flight coffee or tea, our Heathrow store offers a curated selection of Fortnum’s favourites – all just steps from your gate. From luxurious chocolates to fine wines and iconic teas, discover the perfect travel companion or souvenir, wrapped in Fortnum’s unmistakable style. Travel well, the Fortnum’s way.
Fortnum & Mason are looking for an exceptional Sales Associate to join our unique Heathrow – T5 store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI’s are reached through both individual excellence and teamwork.
Please note: this is a full-time role (40 hours/week).
All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.
WhyWorkForUs:
- Competitivehourlyrate+paidovertime*
- Discretionaryannualbonus(upto5%ofsalary)*
- Upto40%storeandrestaurantdiscounts*
- 28daysholiday+adayoffforyourbirthdayand5extrawellbeingdaysoff*
- Matchedpensionschemeandcareerdevelopmentopportunities
- Annualstaffparty
*subject to terms and conditions
WhatYou’llDo:
- Work on the tills to create an exceptional lasting impression
- Build relationships with customers on the shop floor through story telling
- Help with stock rotation
WhatWe’reLookingFor:
- Experienceinafastpacedenvironmentinasimilarrole
- Provenabilitytodeliverexcellentcustomerservice
- A friendly warm approach with great peopleskills
- Flexibilitytoworkvariousshifts,includingweekends, early shifts and late finishes
- Outstandingcommunicationskills
Thisisagreatopportunitytodemonstrateagenuinepassionindeliveringamemorableexperiencetoallourcustomers,aswellasdevelopingyourskillsetwithina luxury setting.
Please note that this is a physically demanding role and involves prolonged standing, walking, and manual handling activities.
Wearecommittedtodevelopingyourcareerandnurturingyourtalent,regardlessofage;disability;genderreassignment;marriageandcivilpartnership;pregnancyandmaternity;race;religionorbelief;sex;sexualorientation.Werespectandembraceeachother’sdifferences,tocreateatrulyinclusiveenvironment.
Inthelastyearalone,ourpeoplehavebeenrecognisedandcelebrated,winningawardsfortheiroutstandingcontributionstoRetail,Technology,GlobalHospitality&Tourism,VisualMerchandising&Display,CustomerServiceandLocalCommunityAwards.
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