At Invicta Fleet, we specialise in providing expert accident management solutions for fleets, insurers, brokers, and private drivers across the UK. From vehicle recovery to claims resolution, we deliver a seamless, efficient, and customer-first experience. As our business continues to grow, we are looking for an experienced and motivated Claims & Recovery Handler to join our Manchester-based team.
The Role
This is a fast-paced and rewarding role where you’ll be responsible for onboarding new claims, managing the customer journey, and progressing recovery/payment packs efficiently and effectively.
You’ll act as a key point of contact for customers, insurers, solicitors, and third parties, ensuring claims are handled professionally while maximising recoveries and maintaining excellent customer service throughout.
Key Responsibilities
- Handle new motor claims from first notification through to settlement
- Gather and verify all relevant claim information and documentation
- Arrange vehicle recoveries, repairs, and replacement hire vehicles
- Prepare and progress payment/recovery packs to insurers and third parties
- Liaise with insurers, engineers, solicitors, garages, and recovery agents
- Maintain regular contact with clients and provide claim updates
- Ensure all claims are managed in line with FCA guidelines and company procedures
- Accurately update internal claims management systems
- Work proactively to progress claims and maximise recoveries
What We’re Looking For
- Previous experience in credit hire, motor claims handling, or recoveries
- Strong understanding of the motor claims process
- Excellent communication and customer service skills
- Ability to manage a busy caseload and prioritise effectively
- High attention to detail and strong organisational skills
- A proactive and solution-focused attitude
- Confidence working both independently and as part of a team
What You’ll Get in Return
- Full training and ongoing development opportunities
- A friendly, supportive team culture
- Opportunity to grow within an expanding business
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