Job – Housing Administrator
Location – Milford
Salary – £28k
Answer incoming telephone calls, emails and enquiries, ensuring all queries are handled professionally and within agreed timescales.
Maintain and update the housing management system accurately and promptly.
Create and maintain property, landlord, tenant and service user files.
Ensure lease agreements, occupant agreements and associated documentation are completed, signed, scanned and recorded appropriately.
Organise property viewings, sign-ups and allocations in accordance with company procedures.
Coordinate referrals received from external agencies and create new service user records as required.
Arrange inspections between tenants, landlords, external agencies and company representatives.
Monitor occupancy levels, void properties and associated administration.
Receive, record and monitor maintenance requests and repairs.
Coordinate maintenance, repair and installation works with contractors, landlords and maintenance personnel.
Schedule planned maintenance activities and monitor progress to completion.
Maintain maintenance logs and records, producing reports when required.
Process invoices relating to maintenance works and follow up outstanding matters.
Ensure repairs are completed within agreed timescales and service standards.
Liaise with contractors and suppliers to ensure effective service delivery. Compliance and Property Management
Organise and monitor all property compliance inspections and certifications, including gas, electrical, fire safety and other statutory requirements.
Maintain accurate records of certification expiry dates and ensure renewals are arranged promptly.
Ensure company compliance procedures are implemented across all properties.
Support the management of health and safety requirements relating to housing properties.
Assist with routine property inspections and follow-up actions. Tenant, Landlord and Stakeholder Liaison
Develop and maintain positive relationships with tenants, landlords, contractors and external agencies.
Liaise with statutory and voluntary agencies, including Housing Executive representatives, Health and Social Care Trusts, estate agents, private landlords and other partners.
Monitor adherence to occupancy agreements and report concerns where appropriate.
Communicate verbal and written warnings relating to anti-social behaviour in accordance with company procedures
Support the resolution of tenancy, property and maintenance issues.
Prepare correspondence, reports and documentation as required.
Ensure accurate filing and record keeping, both electronically and in paper format.
Assist with audits, inspections and monitoring activities.
Support the induction and training of new staff as required.
Attend training and development activities relevant to the role.
Undertake any other duties appropriate to the post as directed by management.
To carry out any other duties as specified by your line manager, in conjunction with the business needs
Skills:Administration Customer Service IT Literate
WHJS1_NI
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