Salesforce CRM Business Analyst

Overview

In this role you will bridge business needs and technology to enable digital transformation for clients. You will work with stakeholders, product owners and technical teams to identify challenges, define requirements, and drive initiatives that improve processes and outcomes. You’ll lead workshops, document requirements, and support solution design, testing and deployment. This is a client-facing consulting position in London that leverages Salesforce and other enterprise applications to deliver measurable value.

Responsibilities

• Engage with stakeholders to understand strategic objectives and opportunities
• Conduct discovery sessions to gather business requirements
• Analyse current state processes and identify improvement areas
• Define future state processes and recommended solutions
• Prepare BRD, functional specs, user stories, process flows and use cases
• Perform gap/impact/root cause analyses
• Collaborate with product, engineering, QA and operations
• Support solution design discussions and validate against requirements
• Facilitate reviews, signoffs and change management
• Assist in UAT, training and deployment activities
• Present recommendations and project updates to senior management and clients

Key requirements

• Bachelor’s degree in a related field
• 5 years of experience as a Business Analyst in consulting, transformation or advisory roles
• Experience with enterprise applications such as CRM, ERP, CPQ, CLM, Salesforce platform
• Strong knowledge of business process modeling and requirements management
• Experience with Agile, Scrum and Waterfall
• Proficiency with Jira, Confluence, Visio, Lucidchart, Miro and Microsoft Office
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving abilities

• stakeholder management
• analytical thinking
• communication
• Salesforce CRM/ERP/CPQ/CLM
• business process modeling
• requirement management

…