Client Account Manager and Contractor Relationship Lead (Transmission & Distribution)

Overview

In this leader role, you drive growth for Grid Modernisation accounts by aligning cross-functional teams to client needs. You will serve as the primary contact for key accounts and shape AECOM’s internal strategy through innovative sales leadership. Expect to identify opportunities, manage large programs, and elevate client experience while promoting ethical, safe, and high-quality delivery. You’ll work closely with Strategy, Marketing and Communications to position AECOM as a trusted partner in the energy sector, shaping the future of infrastructure.

Pay / Benefits

• hybrid working model
• career development opportunities
• AECOM University
• volunteering days
• flexible benefits tailored to lifestyle
• competitive compensation

Responsibilities

• Meet growth objectives for the client and contractor portfolio
• Support Capture Managers to win and project managers to deliver large programs
• Raise AECOM’s profile in the energy sector through value, innovation and sector leadership
• Drive sustainable and profitable growth across accounts
• Coordinate internal teams to align with the client vision and ensure client-focused delivery
• Mentor team members in building strong cross-organizational relationships
• Oversee financial success with clients in partnership with Project Leadership
• Establish processes for high-quality delivery and excellent client service
• Identify high-risk areas and take proactive actions to improve outcomes
• Manage consistent client engagement approaches
• Identify long-term and disruptive trends in the Grid Modernisation domain
• Champion ethical and safe working practices
• Lead AECOM’s business development within the client portfolio
• Drive capture of new opportunities and renewals of large-scale agreements
• Develop the pipeline with repeat work and ongoing opportunities
• Monitor projects to ensure quality delivery and client satisfaction
• Forecast and address evolving resourcing needs for the energy portfolio
• Maintain regular client communications and build a robust client network
• Collaborate with Strategy, Marketing and Communications for end-to-end client development
• Share best practices for client account management across the business
• Promote leadership behaviours aligned with AECOM values

Key requirements

• Senior-level Grid Modernisation experience in a fast-paced, complex commercial environment
• Experience managing client accounts in the Energy sector, within either infrastructure advisory, consulting, or engineering
• In-depth knowledge of the Grid Modernisation sector
• Strong commercial acumen with a curious, analytical mindset
• Natural networker comfortable engaging with government and industry events
• Track record of sales production, business development strategy, and leading client discovery
• Ability to develop compelling value propositions aligned with client needs
• Excellent stakeholder engagement and leadership communication skills
• Ability to navigate a complex customer ecosystem; strategic thinker and influencer

• leadership and people management
• strong communication and influencing
• relationship-building and networking
• Grid Modernisation domain knowledge
• sales and business development strategy
• client discovery and value proposition development

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