Senior Engineer, Site Reliability Engineering

Overview

As Senior Engineer in the Risk Intelligence SRE team, you ensure availability, performance, and security of RIDP data platforms. You will drive reliability, incident management, and automation in a cloud-native environment across the EMEA region. You lead reliability strategies and collaborate with product, engineering, and business stakeholders to align tech outcomes with objectives. This is a hands-on role focused on scale, resilience, and continuous improvement in a critical data platform landscape.

Pay / Benefits

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives

Responsibilities

• Maintain 247 reliability operations for RIDP services, ensuring uptime and compliance
• Manage SLOs, SLIs, and error budgets; maintain reliability scorecards and drive backlog improvements
• Lead incident and problem management with appropriate urgency
• Participate in off-hour maintenance windows to support high availability
• Communicate with Design Engineering, Client Support, Management, and Software Development groups
• Document policies and procedures; ensure up-to-date administration and reports
• Drive automation-first approaches across incident response, deployment, compliance, and observability
• Collaborate with product and engineering to embed non-functional requirements and secure-by-design principles
• Resolve outages via workaround or permanent fixes
• Coordinate with Problem Management for recurring or high-impact incidents
• Provide 24×7 on-call support within a team rotation

Key requirements

• 3+ years in production operations, SRE, or DevOps
• Minimum 2+ years of AWS services experience (Lambda, ECS, ALB, RDS, CloudWatch Insights)
• Strong understanding of SRE principles (SLOs, SLIs, error budgets, incident response)
• Hands-on experience with Kubernetes and Docker
• Proficiency with CI/CD pipelines and infrastructure-as-code tools (Terraform, GitHub Actions, Jenkins)
• Familiarity with observability platforms (Datadog, BigPanda, OpenTelemetry)
• Experience with identity platforms and/or fraud detection systems
• Excellent communication and stakeholder management skills
• Strong analytical mindset with focus on measurable outcomes and continuous improvement
• Personal attributes: strategic, calm under pressure, collaborative, continuous learner

• communication
• stakeholder management
• collaboration
• AWS (Lambda, ECS, ALB, RDS, CloudWatch Insights)
• Kubernetes
• Docker

…