Homelessness Prevention Team Manager

Overview

In this permanent, full-time role you will lead the Homelessness Prevention Team within Housing Services. You will drive high-quality, customer-focused prevention services and ensure timely support for residents at risk of homelessness. You will manage complex cases, uphold risk management and statutory obligations, and work with partners to develop innovative housing solutions. You will align team performance with the Council’s homelessness prevention ambitions and continuously improve service delivery. This is an opportunity to shape outcomes for Newcastle residents in a values-driven, collaborative environment.

Pay / Benefits

• meaningful difference to residents
• supportive organisation
• values of innovation, collaboration and professional development

Responsibilities

• Provide leadership, direction and support to the homelessness prevention team
• Drive service performance, professional practice and continuous improvement
• Oversee complex housing and homelessness cases with robust decision-making and risk management
• Ensure compliance with legislation, policy and guidance
• Collaborate with internal services and external partners to develop innovative housing solutions
• Strengthen partnership working and contribute to broader homelessness prevention goals
• Reduce homelessness and improve customer experiences by delivering timely, effective support

Key requirements

• Substantial experience in homelessness prevention, housing advice or related services
• Strong knowledge of homelessness legislation
• Excellent people management skills
• Ability to lead through change while maintaining service quality
• Focus on delivering strong customer outcomes and performance

• leadership
• stakeholder management
• effective communication
• risk management
• compliance with legislation
• policy and guidance adherence

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