Director of IT Services

Overview

As Director of IT Services, you will lead a multi-disciplinary IT function of over 350 FTE to deliver reliable, secure, and high-performing digital services across education, research, and administration. You will shape the university’s digital vision and operating model, driving a transition to user-focused, product-led service delivery. You will partner with senior stakeholders to strengthen governance and security while supporting innovation and the AI-era digital plan. This is a strategic leadership role in a federated, world-renowned institution.

Pay / Benefits

• Generous annual leave (38 days)
• Exceptional family leave provisions
• Hybrid and flexible working arrangements
• USS pension
• Extensive wellbeing, social and cultural benefits

Responsibilities

• Lead Infrastructure Services, Customer Services, Software Solutions and Programme & Project Delivery
• Shape and deliver the University’s digital vision and operating model with cross-functional, product-led thinking
• Ensure reliable, secure, high-performing digital services for education, research and administration
• Strengthen governance, resilience, and security across the digital estate
• Build partnerships with academic, professional and collegiate stakeholders
• Provide strategic and operational leadership for IT Services and develop a high-performing, innovative, customer-focused workforce

Key requirements

• Significant leadership experience in a large, complex and federated organisation
• Strong track record of IT service delivery, transformation and organisational change
• Deep understanding of modern digital platforms, infrastructure and service management
• Ability to build trusted relationships and influence senior stakeholders
• Experience managing substantial operational and capital budgets
• Passion for creating outstanding user experiences and customer-focused services
• Experience in higher education is welcome but not essential

• Building trusted relationships
• Influencing senior stakeholders
• Customer-focused service orientation
• Modern digital platforms
• Infrastructure and service management
• Governance and security practices

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