Pension Services TPA Manager

Overview

In this role, you lead the Pension Services TPA Team to govern and oversee third-party administrators, ensuring quality, compliance, and smooth transitions. You collaborate across Risk, Legal, Transitions, Finance and external TPAs to deliver robust processes that support policyholders and the company’s revenue and reputation goals. You’ll drive governance, training, and continuous improvement to enable successful Buy In/Buy Out transitions and high-value pension operations. Your work directly shapes customer outcomes and regulatory alignment in a complex pension landscape.

Pay / Benefits

• private medical insurance
• 28 days’ annual leave
• generous pension scheme
• performance-related bonus
• opportunity to work with cross-functional teams
• career development opportunities

Responsibilities

• Lead and govern the Pension Services TPA Team with oversight of TPA partners and Buy In Scheme Trustee Administrators
• Line-manage direct reports including objective setting, performance management and development planning
• Monitor TPA partners’ work against KPIs and SLAs, ensuring quality in complex pension processes and regulatory handling
• Collaborate with Transitions, Actuarial, Payroll and Implementations to ensure readiness for Buy In transitions
• Support forecasting and planning for new scheme transfers to TPAs with the Pension Services Oversight Manager
• Coordinate technical and scheme-specific training for readiness of Buy In/Buy Out transitions
• Provide technical support and complex query resolution to TPA partners
• Support internal/external audits and oversee TPA risk incidents per PIC assurance requirements
• Attend governance meetings with trustees and TPAs to ensure governance frameworks are followed
• Partner with Pension Services Technical Manager to build team capability and accountability
• Ensure PIC Consumer Duty compliance across TPA partners and Trustees administrations
• Deliver high-quality management information and reporting for senior management
• Drive continuous improvement within PIC’s administration model and manage ad hoc projects
• Liaise with regulatory bodies including the Financial Ombudsman Service
• Own learning and development in both technical and relationship-management skills

Key requirements

• Strong knowledge of defined benefit pension schemes
• Experience with pensions administration management
• Experience in managing third-party administration relationships
• Experience in scheme Trustee relationship management
• Experience with pension buy-ins, buy-outs and transitions
• Knowledge of Consumer Duty outcomes
• Strong organisational and communication skills
• Ability to persuade, influence and manage people and resources
• Proficient in MS Access, MS PowerPoint, MS Word
• Experience in delivering excellent customer service in defined benefit pensions operations
• Experience with transitioning schemes into a standard operating model
• Experience with managing third-party administrators and scheme Trustees
• Experience implementing process improvements

• Strong communication
• Relationship management
• Collaboration across stakeholders
• MS Access
• MS PowerPoint
• MS Word

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