Company: The Bank of New York Mellon
Location:
Job Description:
Overview
As an Onsite IT Support Engineer, Specialist in Manchester, you will deliver hands-on technical support to corporate users and manage incidents to restore services quickly. You will work within the EMEA team to extend help across locations, while overseeing asset deployment and accurate record-keeping. Your expertise will cover hardware and software issues and you will educate users on available end-user technology. This role combines technical resolution with stakeholder engagement to maintain high service standards within a global financial services environment.
Pay / Benefits
- highly competitive compensation
- wellbeing programs
- flexible global resources and tools
- paid leaves
- paid volunteer time
Responsibilities
- Provide onsite technical support for corporate users and manage incidents and requests to restore services
- Diagnose and resolve hardware and software faults and follow up on IT issues
- Procure, build and deploy end-user devices and maintain accurate asset records in ticketing system
- Adhere to SOPs, system guidelines and BNY policies and standards
- Assist other BNY locations remotely and collaborate with the wider EMEA team
- Understand configuration and functionality of site technology and manage escalations accordingly
- Build and maintain strong relationships with the business and educate users on available end-user technology
Key requirements
- Bachelor’s degree in a related discipline or equivalent work experience
- Experience in technical and customer support
- Experience in the securities or financial services industry is a plus
- customer-focused
- clear communication
- proactive relationship building
- technical and customer support
- incident and request management
- asset management and deployment
…
Posted: October 17th, 2026