French & Spanish-Speaking Associate Customer Success Manager (UK Remote)

Overview

In this role you will manage a portfolio of higher education clients in Spain and France, ensuring they derive maximum value from Turnitin’s services. You’ll expand adoption and identify growth opportunities while maintaining strong cross-functional relationships. You will develop account plans, lead business reviews, and support renewals and upsell efforts. Your work will directly contribute to improving teaching, learning, and academic integrity across institutions. This is a remote-first, globally-minded role with a clear impact on educator partnerships and student outcomes.

Pay / Benefits

• remote-first culture
• health care coverage
• education reimbursement
• competitive paid time off
• self-care days
• national holidays and founder days observed

Responsibilities

• Manage a portfolio of higher education customers across Spain and France
• Build relationships with stakeholders at all levels within institutions
• Drive adoption, satisfaction, retention, and long-term success
• Develop and execute account plans aligned with customer goals
• Deliver business reviews, presentations, and engagement activities
• Identify and pursue upsell, cross-sell, and renewal opportunities
• Use insights and engagement data to manage risks and growth opportunities
• Collaborate with Sales, Product, Marketing, and Solutions teams
• Capture and share customer feedback to improve products and experience
• Generate referrals and develop customer advocates
• Maintain accurate CRM records and account activity
• Invest in personal and professional development

Key requirements

• 1–2 years in Customer Success, Account Management, or similar client-facing role (SaaS/EdTech/education preferred)
• Fluent in English, Spanish, and French
• Strong interpersonal, communication, presentation, and negotiation skills
• Data-driven with experience using CRM/Customer Success platforms (e.g., Salesforce)
• Collaborative mindset with curiosity, accountability, and growth mindset
• Understanding of the education technology landscape and institutional challenges
• Proven ability to support retention, upsell, and satisfaction targets in a fast-paced environment

• excellent communication
• stakeholder management
• collaboration
• Salesforce
• CRM / Customer Success platforms
• data-driven decision making

…