Account Manager (f/m/d)

Overview

In this role you drive SaaS revenue growth through proactive customer engagement and value delivery. You’ll guide customers to unlock more value from Moss while mitigating churn and expanding within existing accounts. You work closely with cross‑functional teams to gather feedback, improve the customer journey, and ensure long‑term retention. This is a chance to shape the customer experience at a fast‑growing, impact‑driven SaaS scale‑up.

Pay / Benefits

• Top-of-market compensation package, including equity
• Learning & Development Budget
• 20 days “work from abroad”
• Hybrid work arrangement
• In-person collaboration culture (breakfasts and Friday demos)

Responsibilities

• Drive customer engagement and nurture scalable relationships to meet finance goals
• Identify upsell opportunities and support product optimisation for existing accounts
• Measure success with KPIs to monitor revenue trajectory (spend engagement, SaaS uplift, renewals)
• Act as Product ambassador by communicating client feedback and advising on features
• Aim for process excellence by designing the client journey to boost satisfaction and retention

Key requirements

• Proven experience in a proactive commercial-centric role in a B2B setting
• Prior upselling experience with existing clients of products/features
• Fluent in English (C2)

• Customer obsessed
• Commercially minded
• Clear communicator
• Analytical mindset
• Expert Operator

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