IT Site Delivery & Operations Global Leader

Overview

In this role you will define and lead PHINIA’s global IT delivery and operations across sites and regions. You will manage three Regional IT Leaders to ensure reliable, secure, and business-aligned services that support manufacturing plants, technical centers, and offices. You’ll shape the global operating model, budget, and performance framework, driving continuous improvement and adoption of enterprise IT capabilities. Your work will improve reliability, user experience, cyber resilience, and measurable value from IT investments. This is a high-impact role at the intersection of IT strategy, operations, and transformation across a global manufacturing network.

Responsibilities

• Provide strategic direction, governance, and oversight for PHINIA’s global IT site delivery across regions and sites
• Coach and develop three Regional IT Leaders to ensure a consistent global approach
• Define the global Site Delivery & Operations operating model, roadmap, standards, and performance framework
• Establish and govern the global site IT performance framework with metrics on service quality and site health
• Manage the global site IT budget, including planning, forecasting, and cost optimization
• Oversee service performance with KPIs, dashboards, and outcome-focused measurements
• Act as senior escalation point for critical IT incidents and regional risks
• Ensure technology resilience, disaster recovery readiness, and cyber preparedness
• Collaborate with Operations, Supply Chain, Engineering, HR, Security, and other functions to enable operations
• Align regional roadmaps and portfolios to the global IT strategy and ensure transparent delivery
• Coordinate site execution of major initiatives (cloud, S/4HANA readiness, cybersecurity, workplace modernization)
• Oversee lifecycle management of site technology assets and refresh programs
• Drive adoption of standard IT capabilities, policies, and processes
• Promote self-service, automation, and digital support to improve efficiency
• Ensure IT governance, ITIL processes, cyber resilience, and compliance across regions
• Govern vendor and service provider performance, contracts, renewal planning, and improvements
• Provide transparent reporting on site IT performance, risks, and actions
• Drive continuous improvement with site and functional leaders to improve value
• Evaluate emerging operating models, automation, AI, observability, and digital experience solutions
• Build leadership capability and succession within the Site Delivery & Operations organization

Key requirements

• Bachelor’s degree in Information Technology, Business, Engineering, or related field; Master’s degree preferred
• 12–15+ years of progressive IT leadership with multi-region/global ownership in manufacturing/engineering environments
• Proven experience leading regional/site IT leaders and large distributed service delivery
• Experience setting service delivery strategy, operating models, and KPIs, with execution at scale
• Budget ownership and governance experience (planning, forecasting, optimization) and vendor/partner governance
• Strong ITIL/ITSM, incident/problem/change governance, lifecycle and cyber resilience programs, and service reliability focus
• Broad knowledge of enterprise IT services: infrastructure, networks, EUC/workplace, identity/security, and application integration
• Familiarity with global programs and transformations (cloud adoption, S/4HANA readiness, workplace modernization, cybersecurity uplift)
• Experience with service performance management (SLA/XLAs, MTTR, dashboards) and continuous improvement
• Ability to govern global vendors/MSPs/SIAM models and align regional portfolios to global standards
• Executive-level communication, stakeholder management, and negotiation skills
• Strong people leadership, succession planning, and change leadership
• Strategic thinker with results orientation and ability to translate priorities into regional/site plans
• Willingness to travel globally (typically 15–25%)

• executive-level stakeholder management
• coaching and people development
• structured problem solving
• ITIL/ITSM
• cyber resilience programs
• cloud adoption

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