Full-Time Senior Sales Executive – Harrods Women RTW, London UK

Overview

In this role, you will drive client recruitment and development in the Harrods RTW department, delivering exceptional in-store service. You will leverage 1-1 clientelling approaches to build long-term relationships and support the team in achieving department targets. You will stay informed on product knowledge, campaigns, and promotions to maximize sales and uphold Dior’s luxury standards. This is an opportunity to contribute to a renowned heritage brand while shaping a premium client experience.

Responsibilities

• Greet, advise and serve customers with the highest standard of service
• Develop loyalty through 1-2-1 personal shopper style approach
• Demonstrate product knowledge across categories and stay informed on campaigns and launches
• Introduce add-on sales and hit individual and departmental targets
• Handle customer complaints via line manager when needed
• Monitor sales targets and department performance daily/weekly
• Maintain client recruitment and development; ensure sales via OTO
• Follow stock management procedures and uphold housekeeping and display standards
• Be conversant with selling systems, cash/credit/exchange procedures; minimize losses
• Maximise security and prevent theft; ensure store compliance
• Participate in team meetings and contribute positively
• Carry out additional duties as directed by management
• Assess potential clients on the shop floor; build relationships with peers and clients

Key requirements

• Strong knowledge of Women’s Ready-To-Wear, Fine Jewelry, Accessories and Leather Goods
• Previous experience within luxury fashion
• Excellent communication and relationship-building skills
• Ability to build long-term relationships with clients
• A passion for Christian Dior and our collections
• Strong knowledge of fashion and trends
• Positivity
• Team player
• Contribution to the business performance
• Exceed customer service expectations
• Self-confidence

• Excellent communication
• Relationship-building
• Positivity
• Knowledge of selling systems
• Cash and credit handling
• Exchange procedures

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