Senior Service Manager – Prison Services

Overview

You lead the financial, operational and clinical performance across a Care Group, driving delivery of high-quality services in prisons within NLFT’s remit. You shape strategic planning, SOP development and improvement plans, collaborating with senior leaders and deputising for Heads of Service. You enable team development through QI, training and research while aligning with local and national priorities. Your role offers impactful leadership across complex settings and stakeholder networks.

Pay / Benefits

• NHS Discounts
• generous annual leave
• NHS pension scheme
• flexible working
• staff wellbeing initiatives
• excellent internal staff network

Responsibilities

• provide strategic leadership and operational oversight for multiple teams within the Care Group
• ensure operational delivery of clinical services and contribute to strategic planning across the defined area
• lead the development and implementation of Standard Operating Procedures
• develop and implement service delivery and improvement plans with objective setting and progress reviews
• collaborate with other senior managers and clinical leaders and deputise for the Head of Service when needed
• make decisions on performance, service user care, business processes and service improvement
• facilitate team development through quality improvement initiatives, training and research
• align with local and national priorities as defined by the Trust’s Business Plan and Clinical Strategy
• participate in the trust Tactical on-call Rota when required

Key requirements

• registered with a UK professional regulatory body as a Health or Social Care Practitioner
• postgraduate qualification in a healthcare-related discipline
• formal management or leadership qualification (desirable)
• proven senior management experience in health or social care
• experience of service planning, development and delivery
• ability to manage complex, cross-organisational changes and to deliver improvements
• emphasis on quality, performance indicators and stakeholder management
• experience in handling challenging, high-stress environments

• empathy and tact under pressure
• stakeholder management
• collaboration and teamwork
• quality improvement methodologies
• service planning and delivery
• performance and KPI management

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