Head of Customer Data Science & AI

Overview

As Head of Customer Data Science & AI, you will lead and shape the data science and AI agenda across Marketing, Sales & Customers. You translate advanced analytics into measurable business value at scale, guiding AI innovation and responsible governance. You’ll collaborate with senior leaders to turn opportunities into practical solutions that enhance customer experiences. This role offers global impact, cross‑functional impact, and a chance to drive transformation with cutting‑edge tech.

Pay / Benefits

• attractive remuneration
• discretionary bonus schemes
• extensive health & well‑being support
• flexible working
• Learning Hub access
• global project opportunities

Responsibilities

• Define and deliver the strategic vision, roadmap and direction for Data Science and AI across the organization
• Identify high‑value opportunities and build business cases for analytics initiatives
• Lead development, deployment and optimization of AI/ML solutions for engagement, personalisation and performance
• Establish governance for responsible AI, compliance and alignment with company values
• Champion innovation by exploring emerging technologies, including generative AI
• Foster collaboration, knowledge sharing and continuous learning across the data science community

Key requirements

• 10+ years in Data Science, Machine Learning or a related field
• At least 5 years in a leadership role
• Experience leading full lifecycle of AI/ML solutions from strategy to deployment and improvement
• Proven ability to build high‑performing teams and develop talent
• Strong stakeholder engagement and ability to communicate complex concepts clearly
• Experience in personalisation, customer analytics, recommendation systems, generative AI or large language models (advantageous)

• leadership
• stakeholder management
• communication
• machine learning
• AI
• personalisation

…