Programme Manager Customer Marketing Transformation (FTC)

Overview

In this fixed-term role, you will lead a portfolio of customer marketing transformation initiatives to improve engagement and experiences across Marketing, Digital, Data, Technology and Operations. You’ll governance, align cross-functional teams, and manage risks and budgets to deliver meaningful customer outcomes. This is a high-impact position focused on modernising marketing capabilities and embedding transformation into ways of working. You’ll join a collaborative, customer-centric environment that values practical delivery and strategic impact.

Pay / Benefits

• 8% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free gym
• Enhanced family leave

Responsibilities

• Lead end-to-end delivery of customer marketing transformation programmes
• Develop and maintain programme roadmaps, governance structures, and reporting frameworks
• Manage multiple workstreams and dependencies across business and technology teams
• Ensure milestones, risks, budgets, and outcomes are actively managed
• Promote continuous improvement and document lessons learned
• Collaborate with CRM agency to remove blockers and coordinate stakeholder meetings
• Improve customer engagement through lifecycle optimisation, CRM and marketing technology transformation
• Support implementation of customer-centric operating models and processes
• Build relationships with senior stakeholders and facilitate governance forums and executive updates
• Establish and maintain robust programme governance, control risks, budgets, and supplier engagement
• Track programme benefits and ensure delivery of business outcomes

Key requirements

• 7+ years’ experience in programme management in customer, marketing, CRM, or digital transformation environments
• Strong capability across multiple concurrent workstreams
• Excellent stakeholder management and communication skills
• Experience managing governance, risks, budgets, and delivery reporting
• Experience with project management frameworks such as agile, waterfall, scrum or PRINCE2
• Strong leadership and influencing capability across cross-functional teams
• Strategic and customer-focused mindset
• Strong organisational and planning skills
• Collaborative leadership style
• Ability to manage complexity and ambiguity
• Resilient, adaptable, and delivery-focused

• Stakeholder management
• Communication
• Collaboration
• CRM
• Marketing technology transformation
• Personalisation and segmentation strategies

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