Senior Account Manager

Overview

In this role you will manage day-to-day client relationships and delivery for healthcare and life sciences accounts in the UK. You will collaborate with Strategy, Creative, Medical, Project Management, and Production to ensure projects are on brief, on time, and on scope. You will support budgets, timelines, change requests, and regulatory review processes to enable compliant, high-quality outcomes. You will prepare client-facing materials and maintain clear communication with stakeholders to drive successful engagements. This is an opportunity to shape multi-channel pharma and healthcare programs within a collaborative, high-performance culture.

Responsibilities

• Manage day-to-day client communications, status meetings, actions, and follow-ups across healthcare or pharmaceutical accounts
• Coordinate cross-functional delivery with Strategy, Creative, Medical, Project Management, and Production teams to keep projects on brief, on time, and on scope
• Support scopes, estimates, timelines, budgets, and change requests with Project Management and account leadership
• Prepare client-facing materials, meeting agendas, contact reports, status updates, and project documentation with clear next steps
• Track project risks, feedback, approvals, and regulatory review requirements to support compliant, high-quality delivery

Key requirements

• 5+ years of client service experience in an advertising/marketing agency with ownership of day-to-day client relationships
• 2+ years of pharmaceutical, healthcare or life sciences experience with exposure to Medical, Legal, and Regulatory review processes
• Experience managing multi-channel project delivery across digital, social, CRM, print, presentation, or campaign deliverables
• Experience preparing client-facing status reports, meeting notes, timelines, estimates, or scope documentation for active accounts
• Demonstrated experience coordinating cross-functional teams and managing client feedback through defined review and approval processes
• Experience supporting budgets, timelines, resource needs, and change requests on agency projects

• strong communication and relationship-building
• proactive problem-solving and accountability
• collaboration and cross-functional teamwork
• experience with multi-channel project delivery (digital, social, CRM, print)
• familiarity with regulatory review processes in pharma/healthcare
• ability to work with AI in daily work (desire/comfort)

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