Product Manager

Overview

In this Product Manager role, you’ll guide a product team to build and release digital services used by citizens. You’ll align business goals with user needs and determine how to scope features for delivery. You’ll work in a fast-paced, high-profile CDIO environment, shaping improvements to HMRC’s inbound and digital communication services. This is a chance to contribute to transformative, citizen‑facing digital delivery within a major government authority.

Pay / Benefits

• Civil Service Pension scheme contributions
• Flexible and Hybrid Working policies
• Generous leave starting at 25 days
• Coaching and development
• Family friendly policies
• Attention to wellbeing and support

Responsibilities

• Maintain and deliver enhancements for HMRC’s Inbound Scanning communication channels and services
• Define the scope of key features and enhancements
• Engage stakeholders to gain buy-in for the product vision and roadmap
• Collaborate with multidisciplinary delivery teams across the department, other Government Departments and suppliers
• Gather user insights and feedback to iterate and improve features
• Work with researchers to shape usability studies and validate concepts
• Own and maintain a backlog of user stories and prioritise release order
• Explore options for product development with leads and understand high-level financial cases
• Ensure accessibility standards are met in product design
• Contribute to the Product Manager Community through internal sessions or talks

Key requirements

• Experience in managing digital products or services
• Ability to understand problems within a service and collaborate with stakeholders to resolve them
• Experience using research to gain insights on a problem
• Ability to measure and track success of a project or service change
• Experience prioritising work based on value and securing stakeholder buy-in
• Experience leading medium to large-scale projects to deliver outcomes
• Experience building and maintaining positive relationships with internal and supplier stakeholders

• Collaborative mindset
• Stakeholder management
• Analytical thinking
• Product management
• User research and usability testing
• Backlog management and prioritisation

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