Clinical Director

Overview

In this permanent, national-support role you will lead orthodontic service delivery and clinical governance across the Support Centre. You’ll drive clinician productivity, development and engagement, and shape customer service, quality and performance in NHS and private settings. You’ll recruit and mentor the Orthodontic Division team while partnering with operations to support practices nationwide. This role blends leadership with hands-on coaching and a focus on standards and regulatory compliance, with travel across the UK.

Pay / Benefits

• Competitive salary
• Annual Support Centre bonus scheme
• Paid holidays
• Health and well-being benefits (virtual GP, EAP with free counselling)
• Discounts at cinemas, retailers, restaurants and cafes
• Recognition schemes (Support Centre Heroes, service awards)

Responsibilities

• Accountable for orthodontist productivity, career development, engagement and retention within the business
• Recruit, supervise, train and manage Clinical Development Advisors in the Orthodontic Division
• Lead in implementing and maintaining customer service, quality, cost, UDA and private performance per company strategy
• Collaborate closely with operational management
• Lead performance management of clinicians outside standard good practice, including vital signs, GDC standards and NHS/regulatory regulations
• Lead formal clinician contractor review processes with Operations and follow-up action plans
• Manage escalated clinician complaints
• Identify core clinical training needs across the Region and develop action plans
• Provide mentoring, coaching and observational sessions
• Support travel across the UK as part of the role

Key requirements

• Qualified and GDC-registered Orthodontist or substantial orthodontic experience
• Proven ability to maintain up-to-date skills and knowledge
• Up-to-date knowledge of statutory regulations in dentistry
• Ability to grow and sustain a professional network to drive business
• Understanding of business and commercial environment with strong management controls
• Excellent verbal and written communication skills
• Extensive clinical experience in dentistry and orthodontics
• Strong knowledge of CQC, HTM0105 and clinical standards
• Ability to build and maintain relationships
• Excellent coaching and mentoring skills
• Enjoy working in a team that supports practices and national patient outcomes

• Excellent verbal and written communication
• Coaching & mentoring
• Relationship-building
• GDC standards
• NHS regulations
• CQC

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