Ocean Freight Coordinator

Overview

In this role you will coordinate ocean freight imports (primarily from the Far East and Mediterranean) from booking to final delivery, ensuring shipments stay on schedule. You will work within a busy operations team in Ipswich to manage FCL/LCL shipments, communicate with customers, and ensure accurate documentation and customs compliance. The position offers training, development and a supportive environment in a growing international logistics operation.

Pay / Benefits

• Salary up to 33,000 DOE
• Ipswich location
• Mon-Fri
• 25 days annual leave + 8 bank holidays
• Company pension scheme
• Full training and development opportunities

Responsibilities

• Coordinate ocean freight imports from booking to final delivery to maintain schedule
• Manage FCL and LCL shipments with shipping lines, co-loaders, overseas agents, hauliers and warehouse partners
• Monitor vessel schedules, cargo arrivals and delivery arrangements; proactively resolve delays
• Liaise with customers for updates and queries throughout the shipment process
• Prepare and verify shipping documentation (Bills of Lading, invoices, packing lists, delivery orders)
• Coordinate customs clearance and import formalities; ensure UK import requirements are met
• Collaborate with Port Health, HMRC and authorities to ensure compliance
• Maintain accurate shipment files, tracking information and operational records
• Monitor shipment costs and profitability; support invoicing and cost control

Key requirements

• Ocean freight forwarding experience with a focus on imports
• Knowledge of FCL and LCL shipments
• Understanding of UK customs procedures and Port Health processes
• Familiarity with shipping documentation and Incoterms
• Customer-focused approach with strong communication and problem-solving
• Commercial awareness regarding costs and profitability
• Export experience is beneficial but not essential

• customer-focused
• confident communication
• problem-solving
• FCL and LCL knowledge
• Incoterms familiarity
• Shipping documentation experience

…